Effective date: 1/1/2021
We will honor all refund requests that are made before the end of the 90 day period from the day of the purchase. Simply contact a Customer Service Representative to receive return instructions.
To get a refund simply send us an email at en[email protected] or call us at +1 (914) 487-3565.
Why Not a Chargeback?
When you issue a chargeback it severely damages our relationship with our merchant processing banks and can even result in a termination of our processing accounts. Therefore we created a 90 day no questions asked refund policy where if you aren't satisfied with our products or services you can easily get a refund issued. Making a legitimate purchase but later deny having done so to credit card companies is fraud. In addition, if you perpetrate such activity, your credit card may be black listed and may be unable to be used for any internet purchases. Instead if you are not satisfied with our product simply ask for a refund by emailing us at en[email protected] or call us at +1 (914) 487-3565.
Refunds are immediately sent to our bank for processing but it sometimes takes up to 10 days for the refund to be credited to your bank account. Please check for any transactions with a descriptor " Enneagram". If you aren't sure you received your money please contact your bank.
Voids are issued for transactions customers want cancelled on the same day of the purchase. A void means the original transaction wasn't settled yet, so the money was never actually taken from your account. The transaction won't show on your credit card statement, though it might appear in the list of pending transactions. Please allow up to 10 days for the transaction to be fully cancelled.